Report summarising the the key messages from presentations given at a What Works Scotland event in April 2017 to consider outcomes-based approaches in public service reform.

This position paper by Dr Ailsa Cook for What Works Scotland explores the concept of outcomes and their history; a concept at the centre of efforts to improve public services in Scotland, across the UK and beyond. A focus on outcomes has been an integral part of what has come to be known as the Scottish Approach to public service reform.

This seminar explored the place of outcomes-based approaches within public service reform in Scotland and their utility in the process of service reform.