This seminar highlighted the issues involved for public servants presenting a professional face whilst also dealing with the emotional aspects of dealing with real people on a day-to-day basis.
Many people represent national or local government in their work. The image of a civil servant is someone who is efficient and detached, and as professionals would be expected to be neutral. However, most people working in public services do so because they care about the issues they work on.
What Works Scotland Research Fellow Rosemary Anderson interviewed public servants about the emotional aspects of their work and produced the thinkpiece ‘Policymaking: Does Anybody Care’ which was the focus for this event.
Date: 8 October 2015