Report summarising the key messages from presentations given at a What Works Scotland event in April 2017 to consider outcomes-based approaches in public service reform.


Outcomes-based approaches event - Workshop Two

This short report relates to an event focused on a position paper that explored issues and opportunities in taking forward an outcomes-based approach to public service reform and make recommendations about how best to embed a focus on outcomes within Scottish public services.

The paper, called Outcomes Based Approaches in Public Service Reform, was presented at an event for policymakers and practitioners on 19 April 2017 along with presentations from people at the forefront of developing outcomes based approaches at personal, programme and population levels.

This event report summarises the key messages from the presentations at the seminar and captures the learning and issues raised during the discussion. It concludes with a summary of feedback about the event from participants.

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See more resources from the event, including presentations, discussion questions and reactions

More details

 Author: Ailsa Cook, Director of Outcome Focus

Date of publication: July 2017

 Type of publication: Event report

 Related resources

Outcomes Based Approaches in Public Service Reform

This position paper by Dr Ailsa Cook for What Works Scotland explores the concept of outcomes and their history; a concept at the centre of efforts to improve public services in Scotland and elsewhere.

April 2017

Outcomes-Based Approaches in Public Service Reform seminar

Presentations, discussion questions and reactions from this seminar which explored the place of outcomes-based approaches within public service reform in Scotland and their utility in the process of service reform.

April 2017