Insights into co-production of public services, including analysis of successful examples and reflections on issues and opportunities in co-production.

List of seven insights for public service rerform from Operation Modulus. They are: 1. Co-production requires time, focus, flexibility and targeted coordination of existing resources 2.A shared commitment to work with the beneficiary group as asset-holders requires individual leadership and commitment 3.The provision of desired and meaningful opportunities maximises the success 4.Co-production builds trust and can lay the groundwork for prevention 5.An anchor organisation can help to maximise impact 6.Leadership may come from outside traditional public services 7.Mechanisms are needed to share learning across communitiesCo-production is becoming increasingly important as public services try to meet the challenges associated with implementing new ways of working.

Co-production has the potential to transform public services and change the relationship between those who develop and deliver our services and those who use them.

Our latest research into Operation Modulus builds on the original case study of this successful violence and anti-social behaviour intervention with young people in the Gorbals area of Glasgow. This report examines how the approach and learning from the original Operation Modulus has been spread to two additional communities in Glasgow: Castlefern and Govan.

Operation Modulus provides a clear, successful and practical approach to designing services for and with the community. The case study examines how co-production can be spread and demonstrates that spread of co-production is about adapting the process and the approach as opposed to replicating a programme.

Another analysis is of Building Connections. From November 2014 this initiative helped develop a series of collaborative service delivery projects designed to improve social and economic outcomes for people experiencing poverty in Glasgow. The report concludes that Building Connections demonstrated what can be achieved through collaborative working with multiple partners. Importantly, it improved social and economic outcomes for a significant number of people. It also acted as the catalyst for the development of relationships across the public and third sectors.

There’s more about how co-production can help develop sustainable and effective public services in the presentations for this seminar. They included examples of successful projects and reflections from different perspectives that highlighted issues in co-producing.

Related resources

See all What Works Scotland’s publications and resources, blogs and activities related to co-production