What Works Scotland research fellow Rosemary Anderson reflects, in November 2015, on the relationship between decision-making and caring in public policy work.

Former Scottish Government minister Jim Mather reviews John Seddon’s book, The Whitehall effect: how Whitehall became the enemy of great public services and what we can do about it.

What Works Scotland Research Fellow Rosemary Anderson examines the emotional aspects of public servants’ work, highlighting the issues involved in presenting a professional face whilst also dealing with the emotional content of dealing with real people on a day to day basis.